Turnaround-time reporting for clinical laboratories
A structured reporting engagement that maps specimen receipt, analyzer queues, verification holds, and result release so supervisors can see where hours accumulate.
Ho Chi Minh City laboratories
The hours between the window stamp and the released result
Panel Foresthub sits with accession clerks, centrifuge operators, and verifying technologists, then writes turnaround-time packs that name where a tube actually waited.
What a specimen does on your floor
ReceiptWard runner, outpatient window, or pneumatic tube. The first barcode is not always the LIS accession.
SpinRotor batches hide delay that later looks like analyzer slowness.
LineChemistry and immunoassay modules pause for reagent, clot, or maintenance.
CheckDelta checks and hemolysis flags park results after the instrument is finished.
ReleaseClinicians measure this moment. Internal tables should still split the earlier waits.
Engagements we take
Bench operations views for shift handoff
Wall and print layouts that show pending tubes, analyzer status, and verification queues so the incoming shift inherits a truthful picture.
Quality-control trend reading sessions
Facilitated sessions where technologists read Levey–Jennings patterns together and decide which Westgard rules warrant a pause.
Analyzer backlog reviews
A timed review of tubes waiting on chemistry and hematology lines, with notes on centrifugation delay, reagent changeover, and verification bottlenecks.
A quality officer’s note
The first TAT pack showed that our coagulation holds sat in verification from 11:00 until after lunch, which none of our weekly averages had named. We still argue about whether add-on potassium should share the same clock, and that disagreement is useful.
Nguyen Thanh Hoa, Quality officer, private hospital laboratory